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  1. Hassle-Free Returns
    Our Hassle-Free Return Policy allows you to return in-store and Kohls.com merchandise up to 180 days after the original purchase date.  Premium electronics must be returned within 30 days of...
    Date Updated: 07/30/2020
  2. Kohl's Gift Card number and PIN Updated
    Redeeming your Kohl’s Cash, Gift Cards or Kohl’s Merchandise Credit (KMC) and promo codes on Kohls.com purchases is easy!  If you received a promos code from us via email, you should...
    Date Updated: 09/07/2020
  3. Sign in to My Kohl's Charge to Make a Payment
    Please note that My Kohl's Charge and Kohls.com shopping accounts require separate usernames and passwords. My Kohl's Charge utilizes a username of your choosing while your Kohls.com shopping account...
    Date Updated: 07/20/2020
  4. Kohls.com Order Return Options
    Items purchased on Kohls.com can be returned at any Kohl’s store location or by returning the items via mail. If there was an issue with your order, such as an item was missing, damaged or you...
    Date Updated: 07/30/2020
  5. Kohls.com Order Payment Options Updated
    Kohls.com accepts a variety of online payment methods, including Kohl’s Card and other major credit cards such as Discover, MasterCard, Visa and American Express.  *Only one credit card may be...
    Date Updated: 09/07/2020
  6. Tracking Your Order Updated
      Once your order has shipped, you’ll receive an email with a link to track your order. You can check the status of your package once it’s in transit. From that link, you can also sign up for...
    Date Updated: 08/31/2020
  7. Kohl's Store Reopenings & Shopping Updated
    We are looking forward to welcoming you back to our stores! Kohl’s stores will be reopening and offering services in alignment with the COVID-19 timelines and precautions for each state and locale...
    Date Updated: 09/09/2020
  8. Order/Items Received Are Incorrect or Missing
    We try very hard to make sure your order is correct and arrives to you safely and quickly. However, we realize that mistakes can happen on our end while processing your order.   While we...
    Date Updated: 06/30/2020
  9. Exclusions Updated
    Certain product categories and brand aren't eligible for promotional discounts of coupons. In most cases, you can still earn and redeem Kohl's Cash and/or Kohl's Rewards on purchases of these...
    Date Updated: 09/08/2020
  10. Kohl’s Cash Overview
    Earn it! Spend it! When can I earn Kohl’s Cash?  How do I earn Kohl’s Cash? When do I receive my Kohl’s Cash?  Why didn’t I receive Kohl’s Cash for a purchase ? How do I use my Kohl’s Cash...
    Date Updated: 06/30/2020